Jesurum invites you to carefully read these general conditions of sale before purchasing one or more products.
These Terms and Conditions must be accepted at the time of purchase, together with the "Privacy Policy" of Jesurum available separately on the site www.jesurum.it.

The present General Conditions of Sale will apply when a purchase of products will be made through the Website by users qualifying as “Clients” and Jesurum. For any further legal information we invite you to visit the sections “General Conditions of Sale”,  “Return Policies and Right of Withdrawal” and “Privacy Policy” included in this area of the Website www.Jesurum.it.

The present  conditions discipline purchases made on this website, in accordance with the electronic trade regulation Parte III, Titolo III, Capo I, del Codice del Consumo, D.Lgs. n. 206/2005, modificato dal D.Lgs. n. 21/2014 e dal D.Lgs. n. 70/2003.


1 – Subject Matter

These Terms and Conditions rule the contract between Jesurum s.r.l., with registered offices in Italy, Venice, Via Pacinotti 4 and the Customer (hereinafter, the "Contract"). The Contract rules the non exclusive sale of one or more products manufactured by Jesurum and available on the site www.jesurum.it.
The purchase of the products implies full acceptance, without reservation, of these Terms and Conditions. These Terms and Conditions will remain valid and effective until amended by Jesurum.
The Contract shall be concluded following the acceptance by Jesurum of the binding proposal duly completed by the Customer under Article 4 of these Terms and Conditions.


2 - Acceptance of General Terms and Conditions

The validity and effectiveness of the Contract implies the acceptance of the General Terms and Conditions fully and without reservation by the Customer as well as the payment of the amount for the purchase of the requested product.


3 - Methods of payment and billing

3.1 The available methods of payment are:

a.    Credit Card;
If the Customer chooses to pay by credit card, he/she must check with his/her issuing bank that the card is enabled for purchases on the web, he/she must ensure that he/she enters all the data correctly and that he/she has the password of the security circuits Verified by Visa and SecurCode by Mastercard. The accepted cards are Visa, Visa-Electron, Mastercard, Poste-Pay, American Express and Diners Club International. The charge on the account will take place exclusively at the time of acceptance by Jesurum of the binding proposal duly completed by the Customer pursuant to Article 5 of the Contract. Using a credit card for online purchases is a convenient and safe method. Jesurum will maintain the security of information regarding personal data. All sensitive data is encrypted during transmission with SSL (Secure Sockets Layer) technology adopted worldwide as the most secure. All data is then stored in secure servers away from possible Internet connections. The customer must verify that their browser is compatible with SSL technology to complete the order. For online payment by credit card Jesurum uses the Stripe solution. Security is also guaranteed by the Verisign SSL encryption system that protects the data of the transaction.

b.    PayPal
PayPal is an online payment system. Choosing this payment method, the amount is charged directly to your PayPal account at the time of order acquisition. For each transaction performed it will be sent a confirmation email from PayPal. In case of cancellation the amount is refunded to the Customer's PayPal account.

c.    Stripe
Stripe is a solution that allows you to integrate different payment methods into an e-commerce website, marketplace or app. It is easy to implement, thanks to a unified API and a set of applications. Once integrated, it allows the desired payment methods to be activated via the Dashboard.

d.    Bank transfer
Jesurum provides the possibility of payment by bank transfer in a single solution.

3.2 All prices listed on the site and relating to the products are expressed in Euros and are inclusive of taxes. Customs duties and shipping costs to countries other than Italy are not included in the price.

3.3 The sale via internet is not subject to the issuance of the invoice. The system automatically generates and sends the receipt to the Customer. The invoice will instead be issued only upon request to be sent via email to info@jesurum.it within 15 (fifteen) days of purchase. This email must also contain all the data required for the issuance of the invoice.

3.4 In the event that the Customer needs to receive the certificate of origin of the purchased product, the request must be sent by email to info@jesurum.it within 15 (fifteen) days from the purchase.


4 - Purchase procedure

4.1 The Customer buys the product by connecting to the page of the site relating to the product required, which follows the insertion of personal data for registration, acceptance of the conditions of sale, privacy policy and cookie policy, the choice of payment method, the insertion of credit card data or Paypal or Stripe, the display of the page with the order confirmation.

4.2 The order sent by the Customer is deemed as a contractual proposal and involves the complete knowledge and full acceptance of these General Terms and Conditions. For products on the site www.jesurum.it and indicated as available, the acceptance of the contractual proposal is made through an email, sent by Jesurum, to the email address used by the Customer in the purchase order, containing confirmation of the order, shipping costs and duties and shipping times of the products purchased.

4.3 These Terms and Conditions do not apply to the purchase of products for which the customer requires a customization through the appropriate section of the site Be Spoke In this case Jesurum shall communicate the general conditions of sale together with the cost estimate for customizations required by the Customer.


5 - Customer Service

For problems of a technical and / or administrative or for more information regarding the sale of the products of Jesurum please send an email to info@jesurum.it detailing the reason for contact.


6 - Right of withdrawal

6.1 For products sold through the site www.jesurum.it and not personalized, Jesurum grants the Customer the right to terminate the Contract within 15 (fifteen) days from receipt of the product. In case the Customer exercises the right of withdrawal, the latter shall send an e-mail to info@jesurum.it communicating his/her will to withdraw from the contract and the bank details to be used for the refund of the price paid (net of the shipping costs). The Customer must then return the goods to Jesurum at the following address:

Jesurum S.r.l.
Via Ungaresca, 42
33070 Maron di Brugnera (PN) Italy
phone +39 0434 997963

The shipping costs for the return of products for which the Customer has exercised the right of withdrawal are charged to the Customer. Once received the returned goods and verified that the same are not damaged, Jesurum will refund the price paid by the Customer. The refund will be made within 7 (seven) working days from receipt of the returned goods by bank transfer.


7 – Shipping of products

7.1 Unless otherwise agreed in writing with the customer, the products are shipped by Jesurum DAP (Delivered at Place) by courier.

7.2 Jesurum guarantees the shipment of products within 3 (three) working days from the purchase on the site by the Customer or within the different date indicated on the site at the time of purchase for products not immediately available in stock.


8 - Product quality. Defective or non-compliant products.

8.1 Jesurum guarantees that the products sold are free of defects and conform to the descriptions shown on the site www.jesurum.it.

8.2 In the event that the Customer receives defective products, damaged products or products different from those ordered through the site www.jesurum.it, the Customer will inform Jesurum in writing within 8 (eight) days from the receipt of goods, sending an e-mail to info@jesurum.it, explaining the defect or discrepancy found and sending photographic documentation of the defects found.

8.3 Jesurum will promptly double check the Customer's request for return and, if it agrees about the presence of defects or non-conformity of the product, Jesurum shall, at its discretion:
- refund the Customer the amount paid as price for the defective product;
- send the Customer a new product conforming to that purchased by the Customer.
In both cases Jesurum shall ask the Customer to return the goods by courier at the expense of Jesurum itself.

8.4 The guarantee on the quality of products asset forthe above does not operate in the event that the product is damaged due to failure by the customer to comply with the instructions for washing and ironing the product itself.


9 - Intellectual property

All information, data, news, all trademarks reproduced, all programs and / or technologies and / or any type of content transmitted by Jesurum in the execution of the contract, are confidential and protected. It is therefore forbidden for the customer to reproduce and / or copy the trademarks, embroidery and designs that are affixed to the products sold by Jesurum.


10 - Declarations of the Customer

The Customer declares and warrants: (i) to be of age; (ii) that the data provided by the same for the execution of the Contract are correct and true.


11 - Law applicable to the contract. Competent Court.

11.1 This Contract shall be governed by Italian Law.

11.2 Any dispute relating to the interpretation and/or execution of this Contract shall be devolved to the exclusive jurisdiction of the Court of Venice.

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